ABOUT US

These terms and conditions (“Terms“) govern your access to and use of the Reach the Sea website and apps (“Website”). By accessing or using Website, you agree to be bound by these Terms, our Privacy Policy, and our Cookies Policy.
Our Website assists you in gathering information and determining the availability of travel products and services. It also allows you to book tickets (“Travel Products”) provided by third party (“Service Provider”).
Reach the Sea d.o.o., a corporation organized under the laws of the Republic of Croatia, with registration number 081520924 and its registered office at Mlinovi 27, Zagreb, Croatia (“Reach the Sea”) is the owner and operator of the website and a contractual partner to the guest.

ABOUT THESE TERMS

By using our Website and/or completing a booking with us, you confirm that you accept these terms and any relevant Service Provider’s terms and conditions, and that you agree to comply with them. It is important that you read Service Provider’s terms carefully, as they form a separate legal agreement between you and the relevant Service Provider. If there are any inconsistencies between the Service Provider’s term and conditions and these terms, these terms apply. If there is anything within these terms that you do not understand, please contact us. If you do not agree to these terms, you must not use our Website or complete a booking with us. If anything in these Terms is (or becomes) invalid or, unenforceable, it will still be enforced to the fullest extent permitted by law and you will still be bound by everything else in the Terms.

YOUR ACCOUNT DETAILS AND RESPONSIBILITIES

You warrant that you have capacity to enter into a legally binding contract and that you will only use our Website to make legitimate reservations. You warrant that all account information supplied by you is true, accurate, current and complete. If you are booking Travel Products for a number of individuals, the first name you provide will be responsible for (i) providing accurate information on the other individuals, (ii) accepting these terms on their behalf and ensuring that they comply with them, (iii) checking the details in the booking confirmation and contacting us immediately if any of the details are incorrect, and (iv) paying the full price of the booking and any additional charges in relation to the booking. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these terms.

REACHTHESEA.COM PLATFORM RULES

When you book a Travel Product, reachthesea.com provides and is responsible only for the Platform – but not the travel experience itself. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate at all times (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information - although we will do everything we can to correct/fix them as soon as we can. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience. We may update and change our Website from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for valid business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. The provision of our Website is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our Website not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and hacker attacks. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

CONTENT

We are the owner or the licensee of all patents, copyright, trade marks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our Website. All such rights are reserved. When you upload or post content to our Website, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display such content in connection with the services provided by the Website and across different media, including the use of such content to promote the Website and/or the services. You also grant us the right to take legal action against any infringement of your or our rights in the content. To the extent possible, you expressly waive any and all “moral and property rights” that may subsist in your content and agree that you have no objection to the publication, use, modification, deletion or exploitation of your content by us. After each Travel Product experience, You will have an opportunity to make a Review. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Policies. Reviews are not verified by Reach the Sea d.o.o. for accuracy and may be incorrect or misleading. If Review contains above mentioned forbidden contents, Reach the Sea d.o.o. is authorized to remove such contents.

PAYMENT

When you book a Travel Product, the terms of payment will be made clear to you during the booking process. In most cases bookings require you to prepay online. If any sum is not paid in full in accordance with the terms of your booking, we may cancel your booking immediately. When you make a booking, you agree to pay the cost of the travel experience, including any charges and taxes that may apply. Obvious errors and misprints are not binding. For example: if you book a premium ferry that was mistakenly offered for €1, we may simply cancel that booking and refund anything you’ve paid. We take the security of your personal and payment information seriously and have robust measures in place to ensure that your details are kept safe.

CHANGING OR CANCELLING YOUR BOOKING

You can make changes to your booking before your Travel Product is due. If changing your booking would change the price or incur a cancellation fee, we will tell you in advance. If you cancel: MORE THAN 48 HOURS BEFORE your Travel Product is due to start, you’ll receive a full refund. LESS THAN 48 HOURS BEFORE your Travel Product is due to start / AFTER your Travel Product is due to start (or you just don’t turn up) you’ll receive no refund. The Travel Products listed on our Website depend on the weather conditions and the turn out of other guest. Thus, the Service Provider reserves the right to cancel the boat trip 48 HOURS BEFORE the Travel Product is due to start. In such case you will be informed by us on cancellation of your Travel Product and you will receive a full refund.

APPLICABLE LAW

These terms and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the Croatian law. You and we both agree that the Croatian courts will have jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation.